Fair and transparent refunds
What happens when you cancel, withdraw, or something goes wrong with a payment made to Bharat EV.
1. Scope
This policy covers payments made to Bharat EV against invoices raised through the partner dashboard — including registration/processing fees, site survey charges, franchise fees, hardware (charger) orders and solar installation payments.
2. Application & processing fees
Application processing and site survey fees cover work that begins immediately (verification, feasibility study, field visit). These are non-refundable once the survey has been scheduled or the verification process has started. If we are unable to conduct the survey for reasons attributable to us, the fee is refunded in full.
3. Franchise fee
If your application is rejected by Bharat EV after payment of the franchise fee, the fee is refunded in full (less any statutory taxes already remitted). If you withdraw voluntarily before the agreement is signed, a deduction of up to 10% may apply towards processing costs. After the franchise agreement is executed, the franchise fee is governed by the terms of that agreement.
4. Hardware & installation orders
Charger and solar hardware orders can be cancelled free of charge before dispatch. Once hardware is dispatched, cancellation is not possible; manufacturer warranty and replacement terms apply for defects. Installation charges are refundable only if installation has not commenced.
5. Duplicate or failed payments
If you are charged twice for the same invoice, or money is debited but the invoice remains unpaid, share the transaction reference with us at contact@bharatev.in. Verified duplicate/failed payments are refunded to the source account within 7–10 business days.
6. How refunds are processed
Approved refunds are made to the original payment method (bank account/UPI) within 7–10 business days of approval. We may request a cancelled cheque or bank proof for verification. Refund status updates are shared over email and dashboard notifications.
7. Requesting a refund
Write to contact@bharatev.in or call +91 98765 43210 with your registered email, invoice number and reason. Our team acknowledges refund requests within 48 working hours. Decisions on cases not explicitly covered by this policy rest with Bharat EV management and applicable law.
Last updated: July 2026